mqwin Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for your personal information is mqwin, operating the online betting and casino platform at mqwin.club ("the Platform", "we", "us"). By registering an account or using any service on the mqwin Platform, you acknowledge that mqwin processes your personal data in accordance with the terms of this Privacy Policy.

All enquiries relating to the processing of your personal data should be directed in the first instance to [email protected]. mqwin will acknowledge data-related enquiries within a reasonable timeframe and respond substantively within the timeframes required under applicable data protection legislation.

mqwin collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, national identity card number or passport number, and any other documentation submitted for identity verification (KYC) purposes.
• Contact Data: Pakistani mobile number (03XX format), email address, and residential address.
• Financial Data: JazzCash account number, Easypaisa account number, bank account details (IBAN, account name, bank name), and USDT wallet addresses where applicable. mqwin does not store full payment card numbers.
• Transaction Data: Details of all deposits, withdrawals, bets, casino game rounds, and bonuses credited or debited to your mqwin account.
• Technical Data: IP address, device type, browser type, operating system, session duration, and referring URL collected automatically when you access the Platform.
• Behavioural Data: Game preferences, betting history, session patterns, and responsible gaming tool usage.
• Communications Data: Records of correspondence with mqwin support, including email content, chat transcripts, and any attachments.

mqwin collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawal requests, or contacting support.
• Automated collection: Technical and behavioural data collected automatically through server logs, cookies, and similar tracking technologies when you use the Platform.
• Third-party sources: Identity verification agencies and fraud prevention services may provide supplementary data to assist with account verification. Payment processors such as JazzCash and Easypaisa may share transaction confirmation data as part of the payment workflow.

mqwin processes your personal data for the following purposes:

• To create and manage your mqwin account, including verifying your identity and age eligibility (18+);
• To process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and USDT;
• To operate and settle bets, casino game rounds, and bonus transactions;
• To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations;
• To detect, investigate, and prevent fraud, collusion, and other forms of dishonest activity;
• To provide customer support and respond to enquiries;
• To operate responsible gaming tools including deposit limits, self-exclusion, and session reminders;
• To send transactional communications (account notifications, withdrawal confirmations, security alerts) and, where you have consented, promotional communications about mqwin offers;
• To analyse Platform usage and improve the functionality and content of mqwin services;
• To fulfil any legal or regulatory obligations applicable to the operation of the Platform.

mqwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have requested — account operation, bet settlement, payment processing, and customer support.
• Legal obligation: Processing required to comply with AML legislation, KYC requirements, and other applicable regulatory obligations.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and statistical analysis for service improvement, where these interests are not overridden by your rights and interests.
• Consent: Marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting mqwin support.

mqwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network operators receive the minimum data required to process your specific transaction.
• Identity verification providers: Third-party KYC and AML compliance services process identity documents and cross-reference data against fraud and sanctions databases on behalf of mqwin.
• Technology providers: Casino game suppliers, live dealer platform operators, and sports data providers who power elements of the mqwin Platform may receive anonymised session data for platform performance purposes.
• Legal and regulatory authorities: mqwin will disclose personal data to competent authorities where required by law, court order, or regulatory direction, without prior notice to you where legally prohibited from providing such notice.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all assets of mqwin, user data may be transferred to the successor entity subject to equivalent privacy protections.

All third parties with whom mqwin shares personal data are required to handle that data in accordance with applicable data protection obligations and are prohibited from using it for any purpose beyond the specific service they are providing.

mqwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for a minimum of two (2) years from the date of the last communication in the thread.
• Marketing consent records are retained for the duration of the consent and for two (2) years thereafter as evidence of the consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual.

mqwin implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data in transit, access controls restricting data access to authorised personnel only, and regular security review of Platform infrastructure.

While mqwin takes data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, mqwin will notify affected users in accordance with applicable notification obligations.

You are responsible for maintaining the security of your own mqwin account credentials. Do not share your password with any third party. If you suspect your account has been compromised, contact [email protected] immediately.

Subject to applicable data protection law, you have the following rights in respect of your personal data held by mqwin:

• Right of access: You may request a copy of the personal data mqwin holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to mqwin's legal retention obligations.
• Right to restrict processing: You may request that mqwin limits the processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, submit a written request to [email protected] with sufficient information to identify your account. mqwin will respond within a reasonable timeframe as required by applicable law.

mqwin uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function — including session authentication, load balancing, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language and display settings across sessions.
• Analytics cookies: Collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps mqwin improve the user experience.
• Marketing cookies: Used only where you have provided explicit consent. These track interactions to measure the effectiveness of promotional campaigns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Consent for non-essential cookies may be withdrawn at any time.

The mqwin Platform is strictly restricted to individuals aged 18 and over. mqwin does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, that account will be closed immediately and any personal data deleted subject to applicable legal retention requirements. If you believe a minor has registered an account on the mqwin Platform, please notify [email protected] immediately.

mqwin reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users by email or through a prominent notice on the Platform before the changes take effect. Continued use of the Platform following the effective date of a revised Privacy Policy constitutes acceptance of the revised terms. The "last updated" date at the top of this page reflects when the most recent revision was made.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mqwin, please contact us at [email protected]. We will acknowledge your communication promptly and aim to resolve privacy-related queries in a timely manner.

If you are not satisfied with mqwin's response to a privacy-related complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.